You can place an order for a customized tote bag directly on our website. Simply choose the tote bag style you prefer, select your customization options (such as color, design, and text), and add the item to your cart. Proceed to checkout to complete your purchase.

You can easily upload your logo/design directly on the product page while placing your order.

Alternatively, you can also email it to us at info@pamusan.com, along with your order number, and our team will match it to your order.

We offer various customization options, including single-sided or double-sided printing, different color choices, and personalized text or logos. You can find all available options on the product page.

The production time for customized tote bags is typically 5-7 business days. Shipping times vary depending on your location. You will receive a tracking number once your order has shipped.

Since our products are customized, we do not accept returns or exchanges for personalized items. However, if you receive a defective or incorrect item, please contact us within 14 days of receiving your order, and we will resolve the issue as quickly as possible.

If you receive a damaged or incorrect item, please contact our customer service team within 14 days of receiving your order. Provide your order number and details of the issue, and we will assist you with a resolution.

Our tote bags are made from high-quality canvas material, ensuring durability and long-lasting use. Detailed material information can be found on the product page. We use 6 oz, 8oz and 12 oz materials.

Yes, we offer discounts for bulk orders. you can check on product page, it will add your basket automatically

Yes! For every order, we provide a design preview and send it to you for approval before production begins.

If you would like to see a preview before placing an order, you can email us your desired design at info@pamusan.com, and our team will be happy to share a sample preview.

To keep your tote bag looking its best, we recommend hand washing it in cold water and air drying. Avoid using bleach or harsh detergents, as these can damage the print.

You can reach our customer service team via email at info@pamusan.com, by phone at 857 675-6180 , or through WhatsApp at +90 506 659 75 52 We are here to assist you with any questions or concerns you may have.

We currently accept payments through Shopify Payments, which supports all major credit and debit cards, Apple Pay, and Google Pay. We will also be adding PayPal and other payment methods to our store soon. Please check our site regularly for updates.

Our minimum order value is $50. This helps us keep production efficient and continue offering competitive prices.

All customization requests are included in this policy, and we ensure every order is carefully reviewed and approved with a design preview before production.

All taxes are clearly shown at checkout. For U.S. customers, there are no surprise charges at the final step — what you see at checkout is exactly what you pay.

We ship all of our products directly from Turkey. Customized orders are carefully produced within 1–3 business days, and delivery to the U.S. typically takes 2–5 business days via FedEx Express.

You will receive a tracking number as soon as your order ships, so you can follow your package every step of the way.

We also produce custom-made products in bulk quantities.

For these special orders, please contact our sales representative to receive a tailored quote that matches your needs.

You can reach us at info@pamusan.com for details and pricing.