Frequently Asked Questions (FAQ)
1. How do I place an order for a customized tote bag?
You can place an order for a customized tote bag directly on our website. Simply choose the tote bag style you prefer, select your customization options (such as color, design, and text), and add the item to your cart. Proceed to checkout to complete your purchase.
2. What customization options are available for tote bags?
We offer various customization options, including single-sided or double-sided printing, different color choices, and personalized text or logos. You can find all available options on the product page.
3. How long does it take to receive my customized tote bag?
The production time for customized tote bags is typically 5-7 business days. Shipping times vary depending on your location. You will receive a tracking number once your order has shipped.
4. Can I return or exchange my customized tote bag?
Since our products are customized, we do not accept returns or exchanges for personalized items. However, if you receive a defective or incorrect item, please contact us within 14 days of receiving your order, and we will resolve the issue as quickly as possible.
5. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service team within 14 days of receiving your order. Provide your order number and details of the issue, and we will assist you with a resolution.
6. What materials are used for the tote bags?
Our tote bags are made from high-quality canvas material, ensuring durability and long-lasting use. Detailed material information can be found on the product page. We use 6 oz, 8oz and 12 oz materials . please check product page
7. Are there any discounts for bulk orders?
7. Are there any discounts for bulk orders?
Yes, we offer discounts for bulk orders. you can check on product page, it will add your basket automatically
8. Can I see a preview of my customized design before placing the order?
Currently, we do not offer a design preview feature on our website. However, our team ensures that each design meets our quality standards before production.
9. How do I care for my customized tote bag?
To keep your tote bag looking its best, we recommend hand washing it in cold water and air drying. Avoid using bleach or harsh detergents, as these can damage the print.
10. How can I contact customer service?
You can reach our customer service team via email at info@pamusan.com, by phone at +90 212 643 21 00, or through WhatsApp at +90 553 760 00 03. We are here to assist you with any questions or concerns you may have.
11. What payment methods do you accept?
We currently accept payments through iyzico and PayTR. We will also be adding PayPal and other payment methods to our store soon. Please check our site regularly for updates.